Responsible gambling
At VIP Monte Casino, we're committed to providing our players with a safe and enjoyable gaming experience. We understand that responsible gambling is essential for all parties involved.
Setting Deposits Limits
You can set daily or weekly deposit limits on your account to control how much you spend while playing. To do this, simply go to the Cashier section of your account and follow these steps:
- Select "Deposit"
- Choose a payment method
- Enter the amount you want to deposit
Time-Outs
If you're concerned that your gaming habits are becoming excessive or problematic, we encourage you to take a break from playing with our time-out options:
- 24-hour cool-off period: You won't be able to access your account for 24 hours.
- 6-month self-exclusion: Your account will be suspended for 6 months.
Self-Exclusion
If you feel that your gaming habits are becoming unmanageable, we recommend taking the necessary steps to protect yourself. Our permanent exclusion policy allows you to block your account from being reactivated for a minimum period of 6 years and up to a lifetime ban on account reactivation.
Support Organizations
We understand that sometimes problems with gambling can't be solved alone. We've partnered with reputable organizations in France to provide you with additional support:
- SOS Joueurs (France): A non-profit organization dedicated to providing support for individuals struggling with problem gambling.
- Gamblers Anonymous: An international group of people who have struggled with problem gambling and now share their experience, strength, and hope.
Identifying Problem Gambling
Problem gaming can be identified by these signs:
- Spending more money than you intended or can afford
- Trying to compensate losses while playing
- Feeling irritable when unable to play
- Needing to gamble with increasing amounts of money to feel excited
If any of these symptoms resonate with your experience, please take a step back and seek support from our customer service team.
How We Can Help
At VIP Monte Casino, we're committed to helping you maintain control over your gaming habits. If you need help or guidance on setting deposits limits, time-outs, self-exclusion, or have concerns regarding responsible gambling in general, please don't hesitate to reach out through live chat/email support.